The Mkhosi app was created with small business in mind.
We pride ourselves on being a business management app that is focused on grassroots African business development. We are passionate about building small businesses and connecting communities. We want to help you, the business owner, to simplify your business and enhance customer experience through technology. The app is designed to make the operating process simple and efficient for any service provider. We have designed tools and features in the app that are intended to help you grow and sustain your business.
Mkhosi will be the PA (personal assistant) in your pocket. Having a virtual assistant offers you great flexibility – while you are doing one task, the app will be completing another. For example, administrative work is the backbone of any business. The app links various departments in the business with one another.
Admin staff is primarily responsible for making sure that the company operates smoothly. There are usually three things an effective admin does: enhance the staff’s ability to manage and organise the office effectively and professionally, file documents in a proper way and to develop filing standards and administrative procedures. Many businesses need dedicated help with their admin, but do not have the money to provide a full-time assistant.
Mkhosi provides tools that can help you, so you can focus on those tasks that will get your business growing.
Take Tumi for example, she owns a hairdressing business. Like many small business owners, she is the only employee. She has the following challenges:
● She books appointments through her cell phone, but she cannot answer the phone when she is with a customer and this causes her to lose business.
● Sometimes she forgets about appointments because she doesn’t write them down.
● Some customers will contact her to cancel appointments or to ask for directions, but they cannot reach her, which means her business loses money.
● She has no way of tracking customer satisfaction.
● She does not have the time to document the transactions and send invoices to customers. Without proper record keeping she cannot track how her business is doing.
The Mkhosi app offers a solution to support and grow Tumi’s business by offering the following:
● She can sign up as a vendor on the Mkhosi app and encourage her customers to download the Mkhosi app.
● The app has a professional virtual reception.
● Smart booking calendar which helps create your business pipeline through a relationship timeline.
● The ability to showcase your brand, products and services with client rating and testimonials.
● Client information tracking – tracking current and future appointments, prescribed products, appointment notes and recommendations.
● The app sends reminders and location to your customers.
● She can send her customer an invoice in the app, which will then record the payment, decreasing her admin work.
● She will be able to pull a daily, weekly, or monthly report that will show her how much her business made.
● In app messaging helps with communicating with her customers and keeps all communication stored in one place for quick referencing.
Tumi does not need any special devices; all she needs is her mobile phone, meaning that she can do business from anywhere, anytime. Mkhosi helps take the hassle out of her hustle.
